| | | | Current Turnaround Times Personalised Candle and Chocolate Bar Ordering Times
Current Order Lead and Turnaround Times - May 2008
**14 - 21 Working days **
Update 20.04.2008 - Our work schedule is full! We are unable to accept anymore orders for personalised candles & chocolates for May 2008 - The earliest date for dispatch of personalised candles and chocolates Monday 9th June 2008. Sorry for any disappointment.
Our turnaround times for Personalised Candles are approx 14 - 21 working days.
Our turnaround times for Favours are approx 4 - 6 weeks, Please allow 6 weeks for date required by, (depending on quantity, please scroll down for further information and date availability) - We are unable to accept anymore favour orders for April, May & June 2008
We will endeavour to improve upon this timescale where possible, although we are designing and hand making custom designed products, to customer specifications, so please do not expect immediate dispatch, particulary during March - September. If you require your item within 14 working days, Please do call us if your order is urgent and we will do our utmost to help. 01344 297160. We are unable to make and dispatch candles within 5 working days on our standard service.
Express Orders- Currently unavailable for May 2008 Due to increasing demands for shorter turnaround times we have recently introduced our Express Service to a select few products at an additional cost of £20.00 per order. Should you require your order fast we offer a '5 working days' (Monday - Friday) dispatch turnaround on your order. When your order is complete it will be sent by Next Day Delivery. Please note Next Day Delivery excludes weekends. This service is only available by contacting us on 01344 297160 and is not always available in peak periods (March - September) so please check for availability before placing an order. Your order will become our priority and your order will be dispatched asap.
Non Personalised Orders These orders are still being fulfilled and processed and dispatched within 5 days. If your order for a non personalised gift is urgent, then use next working day service. If an item is out of stock then your order may arrive with some items to follow, these items will be despatched as soon as stocks are available. Please dont be alarmed - it is normal practice for us to have all items displayed in stock but surges do happen where gifts are concerned and items can be out of stock.
Jewellery, Cards & Keepsake Boxes We are still processing orders for Designer Jewellery, Tiaras, Personalised cards and Keepsake Boxes with a 7-14 day delivery.
Processing of Personalised Orders In order to accommodate our customers, and maintain control over the volume of personalised orders we receive, we complete orders according to date of celebration so to be able to ensure a timely delivery.
This means we flag each Order with "date needed" We've never been late with an order, but our current turn around time is longer than usual.
To create a personalised candle requires a set amount of time for each process. Although we never want to disappoint, so when possible we are able to design and create candles in a shorter time and will always try to accommodate you where possible, so if you do not have this amount of time please mail or phone us to discuss your needs.
Personalised Favour Orders
We are currently fully booked for candle and chocolate favours until Friday 27th June 2008, any orders received during this time will be processed w/c 31st June 2008
We are currently taking orders for 80+ favours for 2008 and 2009 and are fully booked during May, June and August 2008.
Our busiest time is March through to September, we ask for 4 to 6 weeks notice - to avoid disappointment it is advisable to contact us and pre book your Favour Candle or Chocolate bar orders. If you ordering via the internet we like as much time as you can afford to give us in that period. If you have left ordering your favours within 6 weeks of the celebration and we are unable to process your order we will contact you.
We suggest you enquire about availability and turnaround times before placing an order. If you need delivery by a specific date please email or phone us to discuss your needs. Please do not ask for a discount if you are asking for a rush order.
We accept pre booked orders up to 12 months before your Wedding day.
PLEASE NOTE THAT ALL NON PRE BOOKED CANDLE FAVOUR AND CHOCOLATE ORDERS RECEIVED WITH MORE THAN 6 WEEKS NOTICE ARE DESPATCHED 2 - 3 WEEKS BEFORE THE DATE OF YOUR CELEBRATION UNLESS REQUIRED SOONER.
If you phone and hear our recorded message, please DO leave a message and a call back phone number so we can return your call. We are extremely busy and especially Wednesday or Thursdays, which are also our biggest posting days. We value your business.
Discount We are always asked if we offer discount? - Yes, on large orders we do offer a discount. Please remember all of our candles and chocolate br wrappers are personalised and hand finished by hand in UK by craft professionals so we are limited on what we can give. If your order is in excess of 130 favours or £250.00 please ask us and we will let you know the best we can do.
Placing your order early will ensure receiving our one-of-a-kind personalised candles or chocolates.
Non Personalised Ordering TimesNon personalised orders and gifts are usually dispatched within 3-4 working days of receipt subject to availability and are sent by 2nd class posting, unless next day delivery service has been added to your cart Overseas orders should add a further 7 working days.
Delivery TimeWe must state as part of our terms & conditions that once we have dispatched your order and it has been accepted by the Royal Mail or National Carrier we are completely in their hands to operate their service. We regret that we cannot be responsible when your order may arrive later than expected or is lost in their service.We as the sellers are not responsible for delivery time, once your order has been dispatched. Delivery time information is provided by the carrier, usually the Royal Mail postal system, and exclude weekends and bank holidays. Note that delivery time may vary, particularly during peak period.In the unlikely event that your order is lost /delayed in the post please contact us either by email: tina@keepsakekreations.co.uk or on: 01344 297160 and we will give you the delivery number to track with your local post office.
Royal Mail Industrial Action
We as the sellers are not responsible for delivery time, once your order has been dispatched. Your order will be sent by Royal Mail, so may be affected by the Royal Mail Industrial Action.
Royal Mail Industrial Action :Strike Action 2007
http://www.royalmail.com/portal/rm/content1?catId=1000002&mediaId=51600692
During the Industrial Strike we do recommend Royal Mail Special Delivery as this is a guaranteed service by Royal Mail and not the Communication Workers Union (CWU).If you want to upgrade your postal service to Special Delivery, please contact us with your bank card details so that we can take payment for additional postage costs.
* Note, delivery times may vary in busy periods.
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| Favours and Chocolate Bars Availability We are currently taking orders for favours for 2008 and 2009
The table below gives an indication of our Pre Booked Work Schedule availability for Favour Candles & Chocolate bars only
Our busiest time is March through to September, we ask for 4 to 6 weeks notice - to avoid disappointment it is advisable to contact us and pre book your Favour Candle or Chocolate bar orders. If you ordering via the internet we like as much time as you can afford to give us in that period. If you have left ordering your favours within 4 weeks of the celebration and we are unable to process your order we will contact you.These are the busiest times of the year and every year several orders are declined due to the short timescale.
It take time to create our unique hand-crafted favours so please do not expect them to be sent within days of placing an order, especially between March and September when Wedding, Christening, and First Holy communion orders are at their peak. Approx lead times are as shown above and are given for the month that the order is placed.
Personalised Favours and Chocolate Bars, to ensure we meet your order timeframe, we require a 4 week order time for the peak period of February, March, April, June and July and an 6 week order time for the peak period of May.
Non personalised Ready Made favours orders are processed and despatched within 10 -14 working days, from clearance of payment depending on stock availability and orders awaiting process. Orders are then despatched within delivery service chosen.
Late/ Rush Orders, there is an additional cost of £25.00 per order - During our busiest times of the year April , May & June, several standard orders are declined due to the short timescale customers are expecting favours to be created and despatched please call 01344 297160 or e-mail us before ordering as there is an additional cost if we are able to process an order.
Orders for less than 80 favours are processed by date of celebration , and fitted into weekly work schedules, we will advise by e-mail of turn around times.
The dates are week ending dates.
May 2008
3rd - Fully Booked - for candle & chocolate bar favours
10th - Fully Booked - for candle & chocolate bar favours
17th - Fully Booked - for candle & chocolate bar favours
24th - Fully Booked - for candle & chocolate bar favours
31st - Fully Booked - for candle & chocolate bar favours
June 2008
7th - Fully Booked - for candle & chocolate bar favours
14th - Fully Booked - for candle & chocolate bar favours
21st - Fully Booked - for candle & chocolate bar favours
28th - Fully Booked - for candle & chocolate bar favours
July 2008
5th- Fully Booked for 50+ Favours
12th -Fully Booked for 50+ Favours
19th - Fully Booked for 50+ Favours
26th - Fully Booked for 50+ Favours
August 2008
2nd - Fully Booked for 50+ Favours
9th - Fully Booked for 50+ Favours
16th - Fully Booked for 50+ Favours
23rd - Fully Booked for 50+ Favours
30th - Fully Booked for 50+ Favours
September 2008
6th - Fully Booked for 50+ Favours
13th
20th
27th
October 2008
4th - Fully Booked for 50+ Favours
11th
18th
25th
November 2008
1st
8th
15th
22nd
29th
December 2008
6th
13th - Fully Booked for 50+ Favours
20th - Fully Booked for 50+ Favours
27th - Fully Booked for 50+ Favours
PLEASE NOTE THAT ALL CANDLE FAVOUR AND CHOCOLATE ORDERS ARE DESPATCHED 2 - 3 WEEKS BEFORE THE DATE OF YOUR CELEBRATION UNLESS REQUIRED SOONER. |
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Need Help? Call the Design Studio 01344 297160 
